Privacy Policy

Stride UK is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy explains how we collect, use, and protect your information when you interact with our online platform, physical stores, and services.

Information We Collect

We collect various types of information to provide and improve our retail services, including:

• Personal Identifiers: such as your name, postal address, email address, and phone number when you create an account, place an order, or use click and collect services.
• Payment Information: details necessary to process payments, handled securely through trusted third-party payment processors.
• Order and Transaction Data: information about your purchases, shipping addresses, and delivery preferences.
• Device and Usage Data: IP address, browser type, and browsing patterns collected through cookies and analytics to improve our site and services.

How We Use Your Information

Your data is used to:

• Process and fulfill your orders, including shipping and delivery worldwide.
• Provide customer support and manage returns or exchanges.
• Improve our online platform, personalize your shopping experience, and offer relevant promotions.
• Comply with legal obligations related to taxation, fraud prevention, and record-keeping.

Legal Basis for Processing

Where applicable, Stride UK processes your personal data based on the following grounds:

• Your consent, which you may withdraw at any time.
• The necessity to perform a contract with you.
• Compliance with a legal obligation.
• Legitimate interests, such as improving our services and ensuring security.

Data Sharing and Disclosure

Stride UK may share your personal data with third parties only in the following circumstances:

• With trusted delivery and logistics partners to complete your orders.
• With payment processors for secure payment handling.
• With service providers who assist in website operation, data analytics, and customer support.
• When required by law, regulation, or legal process.

We do not sell or rent your personal information to third parties.

International Data Transfers

As we provide worldwide shipping, your personal data may be transferred outside the United Kingdom. We ensure such transfers follow applicable legal requirements and implement appropriate protections to safeguard your information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under applicable data protection laws, including GDPR, you have rights regarding your personal data, including the right to:

• Access the data we hold about you.
• Request correction or deletion of inaccurate or unnecessary data.
• Object to or restrict the processing of your data.
• Withdraw your consent where processing is based on consent.
• Request data portability.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us via postal mail at the address below.

Security

Stride UK implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Cookies

Our online platform uses cookies and similar technologies to enhance functionality, analyze usage, and tailor content. You can control cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children below this age.

Contact Information

If you have any questions regarding this privacy policy or how we handle your information, please write to us at: